Tophill Traders is a leading provider of turnkey network, contact center infrastructure solutions and ICT services. With decades of combined experience in network, ICT and systems integration, we have helped Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services.
Our Core Services:
- Contact center, help desk and ICT services including staffing, operating and managing contact centers and help desks.
- Design, install, integrate, operate and maintain the technology and ICT infrastructure to support inter-communication, including disaster recovery capability in geographically dispersed, fully redundant Tier 4 network centers.
- Integrate the newest Voice over Internet Protocol (VoIP) telephony technologies with legacy systems and networks to leverage and protect the customer’s existing technology investments.
- Serve as a single source supplier to acquire fully integrated telephony system, including VoIP, Private Branch Exchanges (PBXs), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Screen Pops, Unified Messaging and interfaces to Customer Relationship Management (CRM) applications.
- Provide product maintenance and technical support to our customers 24/7/365 days per year utilizing a managed services model which includes: systems administration, system maintenance, system monitoring, change management, technical support, training, and project management.
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