We offer customized call center solution for different industry verticals like retail, eCommerce, logistics, transportation and many more, we ensure that the customers can get the best experience as per their expectation.
Small Call Center solution is
an ideal choice for companies planning to deploy less than equal to 10 Customer Service Representatives (CSRs) or Agents. Our solutions are
compatible with industry standards and we offer them at competitive
prices.
Key Benefits of our Call Center Solution
- Can help enterprise clients boost sales
- Offers high scalability to the enterprises
- Can track all incoming and outgoing calls
- Can meet changing requirements of call centers
- Can offer efficient and effective call management process
Note:
The listed call center features can completely change or customize
depends how your team interacts with their customers over the phone.
| Call Center | |
| No of Agents | ≤ 10 |
| Telephony | Yes |
| Automatic Call Distributor (ACD) | Yes |
| Interactive Voice Response (IVR) | Yes |
| Skills-Based Routing | Yes (Customizable Option) |
| Call Queues | Yes |
| Automatic Screen Pop | Yes |
| Business Tools Integration | No (Customizable Option) |
| Call Control | Yes (Customizable Option) |
| Disposition Codes | Yes (Customizable Option) |
| Call Recording | Yes |
| Call Monitoring | Yes |
| Call Barging | Yes (Customizable Option) |
| Whisper Coaching | Yes (Customizable Option) |
| Conference Calling | Yes (Customizable Option) |
| Voicemail | Yes (Customizable Option) |
| Predictive Dialer | Yes (Customizable Option) |
| Click-to-call | Yes |
| Real-time Reporting | Yes |
| Historical Reporting | Yes |
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