Queue Management System

Queue Management System
Introduction


Our Queue Management System (QMS) is an advanced queue management system consists of a IP network based management and control system. The system works for the branches incorporate hardware and software besides the advanced features, sophisticated and comprehensive reports on the operations and staff performances. The run time queue system status information and end of day queue data from is available in each branch for monitoring and reporting purpose.

The system is capable to provide different types of reports, real time and statistics, in Daily, Weekly and Monthly format allowing the Management staff to analyze the performance of their counter staff, the waiting and served customers in different services, provides the analysis to increase the productivity and efficiency, help to increase the Quality of the Services, Satisfaction of Customers and to improve customer services by minimizing the serving time and other features such as:-

  • Web Reporting
  • Online Real Time Status Viewer
  • Transaction Log; record to evaluate different type of services provide by each counter staff
  • Web Counter Terminal which requires no installation at counter staff PC
  • User defined ticket message
  • Unlimited length of Ticket
  • Centralized Reporting software
  • Web Integration
  • The ability to customize and integration with any third party application


The advanced web based system has features that enable you to access any remote location where QMS-600i is installed within your LAN/WAN system, and you will get the “Online Real Time Information” about the Counter staff performance, Waiting number of people, Handling and Serving time, Position of Waiting Visitors in different services, Etc.

Branch QMS

The QMS is a network based system using standard Ethernet LAN as the data communication backbone. The QMS can leverage on the counter staff PCs to minimize cabling requirements and thus the cabling costs. The proposed QMS is depicted in the following system layout diagram







QMS Complete Package

QMS Complete Package

The complete package consists of Integrated Queue Processor (IQP-500-70), QMS Main Display (MD501), ..

QMS Main Display (MD501)

QMS Main Display (MD501)

QMS Main Display (MD501) is used to display queue information such as customer’s queue number and co..

QMS Power Supply Hub (PS10)

QMS Power Supply Hub (PS10)

QMS Power Supply Hub provides DC power and RS485 connections to the connected devices via standard..

Remote Counter Display (RCD500)

Remote Counter Display (RCD500)

RCD is normally mounted at the counter head or on the desk with the help of a metal pole. It displ..

Integrated Queue Processor (IQP-500-70)

Integrated Queue Processor (IQP-500-70)

IQP-500-70 is the state of the art queue management system, incorporating advanced embedded system t..

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